Terms and Conditions
When you book a tour through DogSledding Iceland- we kindly ask you to read our terms and conditions carefully.
The purchase of any travel services offered by DogSledding Iceland – constitutes a contractual agreement. We therefore recommend that you read and understand these Policies prior to booking.
Once payment is confirmed, you will receive an email with an attachment containing the voucher with a booking number and a list of services purchased. Please check the details of your confirmation carefully to ensure they are exactly as you requested.
Please note that it is the responsibility of the client to communicate their pickup location to DogSledding Iceland at least 48 hours before the beginning of a tour, for those tours with transfer. If the pickup location is not specified at the time of booking, DogSledding Iceland cannot be held responsible if you miss your tour due to not submitting the correct pickup location in a timely manner.
All cancellations must be made by e-mail. In conformity with business practices within the Icelandic travel industry. DOG SLEDDING ICELAND is obliged to charge cancellation fees to the client as follows:
- 48 hours or less prior to departure – No refund
- 13 days up to 49 hours prior to departure – 50% of the total amount refunded
- Less than 30 days up to 14 days prior to departure – 75% of the total amount refunded
- Cancellations made 30 days or more prior to departure – 90% of the total amount refunded
If a medical emergency is claimed and evident, a medical certificate for sudden illness is provided and confirmed with the issuing physician, then a 25% service charge of the total amount will be assessed.
Any trip cancelled or interrupted by the client or because of the actions of the client will result in no refund.
When a passenger is not present at the submitted pickup place at the beginning of the pickup time, the driver-guide is obliged to continue the pickup of other passengers and is allowed to start the tour without the missing passenger (in order to not delay the tour for the rest of the passengers). This is considered a “No Show” and no refund will be provided.
It is also a “No Show” if you are not at our location 15-20 minutes before the tour starts. Read below “Self drivers” for more information.
We always recommend a 4×4 vehicle to drive to our tour location. We are not responsible for any wrong instructions given by a third party including GPS or Sat Nav.
DOG SLEDDING ICELAND does not assume any responsibility for road/ weather conditions, or driving behaviour, including any events that occur during the drive to our location.
We have included in your ticket access to a password protected page. The page contains directions and a map on our current location. It must be checked out 1-7 days before the tour to know our current location. Be sure that you see the date of your tour stated in there. You will also get an automated email (if booked though us) two days before of the tour confirming the location.
It is your responsibility to make sure you are driving to the right location. In case of doubt, please contact us directly. Please note that if a direct message is sent to you after receiving the automated message, it will override the message sent by our booking system.
DogSledding Iceland strongly recommends to all its clients to purchase travel insurance from a reputable provider in their country of origin, prior to their journey to Iceland. It is important for all travellers to protect themselves in case of unforseen problems or additional costs.
Iceland is a country where weather conditions can change rapidly. DogSledding Iceland reserves the right to alter tours due to adverse weather or road conditions or any other reason. All tours can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff. All participants on tours are advised that they participate in all activities at their own risk.
All customers need to be able to be reachable either by the email or phone number provided during the time of the booking. We are not responsible if the customer cannot be reached out while in Iceland or before the tour due to wrong, not accurate information provided to DogSledding Iceland. We advise to keep an eye on your e-mails for further communication.
Dogsledding Iceland reserves all rights to delay, alter or cancel tours due to weather or any unsafe conditions for safety reasons. Or to remove individuals where participant(s) do(es) not follow the guides directions including but not restricted to entering underground openings, traversing unsafe terrain, driving rules, time constraint issues or failure to follow your guides instruction prior or during the tour.
We reserve the right to cancel any trip prior to departure if the minimum of participant is not reach.
If DogSledding Iceland cancels your trip due to weather, equipment failure…you will receive a 100% refund.
DogSledding Iceland has the right not to operate a tour when the minimum number of passengers for DOG1+Transfer has not been reached. 100% refund will be given.
This activity is very weather dependent, cancellation can occur due to bad weather, if so, you will be contacted by e-mail after 3pm the day before the tour (last forecast update), we advise to keep an eye on your e-mails for further communication.
DogSledding Iceland acts as a tour operator and does not assume responsibility for accidents or deaths that can be traced to the participant´s negligence, acts of third parties or exterior circumstances beyond DogSledding Iceland control (force major) such as weather, natural occurrences, war or other similar causes. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes beyond our control.
In all arrangements involving third parties DOG SLEDDING ICELAND acts only as the agent of the Client and no liability of any kind whatsoever shall be attached to DOG SLEDDING ICELAND in connection with or arising from such arrangement with a third party.
With the purchase of a tour through our website, you accept these conditions and confirm that you understand them and that you accept responsibility for your participation in your tour.
Tours can be on dry land or snow depending on the weather conditions and what Mother Nature has to offer to us. Snow tours cannot be chosen, not even in winter time.
Please be aware that if there isn’t sufficient snow, we operate on DRY-LAND (click on the link to see the video).
We offer experience with sled dogs – in any case we CAN NOT guarantee it to be on SNOW
Only book if you are keen with either experience: SNOW & DRY-LAND
Snow tour can not be guaranteed nor chosen.
Services booked directly at the DogSledding Iceland website require a valid credit card that is charged upon booking.
All prices quoted on the DogSledding Iceland website, are in Icelandic kronas (ISK) and calculated per person, unless otherwise specified. Our currency converter is for guidance purposes only. Prices are subject to change without notice in the event of currency fluctuations, government taxes, or any such cost increase, which is beyond DogSledding Iceland’s control.
After the payment has been confirmed, the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Should the surcharge exceed 10%, clients will be entitled to cancel their booking with a full refund.
All personal information will be strictly confidential and will not be given or sold to a third party.
PERSONAL IMAGE RIGHTS
You authorize expressly and without any compensation, DOG SLEDDING ICELAND, to use any of the photographs taken of you or your children during your trip, for publicity purposes of the DOG SLEDDING ICELAND.
When a transfer service is booked we provide pick-up service from most of registered hotels, hostels and guesthouses.
However, there are certain restricted areas in Reykjvík where it is not possible for us to pick you up directly from your accommodation. You will then be directed to a designated bus stop that has been created by the Reykjavík Council.
If you need help to find the closest hotel to your private accommodation, do not hesitate on contacting us. Please be ready outside the hotel or in the lobby, or at the designated bus stop if that is what is indicated in your ticket.
Pick-up times take 30 minutes up to 45 minutes. However, due to traffic conditions or having to locate clientes, pick ups may take longer.
Drop-offs are provided at the same places as pick-ups unless otherwise arranged with the driver/guides, or at the time of the booking.
When a passenger has any special needs or requests, please notify DogSledding Iceland as soon as possible. We try to fulfill our customers’ wishes at all times.
Not suitable during pregnancy
Min age: 6 years old – (4yo from May to September)
Minors (under 18 years old) must be accompanied by a parent or tutor on the sled ride
Participant should be physically fit – Max weight 95kg pp and BMI below 30
Dog sledding Iceland has the right to refuse anyone that do not fulfill this requirements:
- With a 90% refund, if the reservation is cancelled right away.
- Without any refund, if the cancellation has to be made on our behalf at the location, because of wrong information given.
Anyone under the influence of drugs or alcohols will not be allow to come on the tour or near the dogs no refund will occur.
COMMENTS OR COMPLAINTS
DogSledding Iceland welcomes all clients to comment and provide feedback on the tours. The recommended way is to send us a message. If you are not satisfied with the services for any reason please contact us as soon as possible.
Prices given by DogSledding Iceland already include taxes.
GOVERNING LAW/ JURISDICTION
These Terms and Conditions are in accordance with Icelandic law.
Thank you for reading through Policies of DogSledding Iceland. We welcome you to participate on our tours.
For any emergency, please contact the number below. Otherwise, contact us and we’ll make sure to get back to you as soon as we can.
We are only reachable for emergencies outside of those office hours. So if you drove in a river, got lost in the highlands or spotted a polar bear, please call us at +354 863-6734 we will be happy to help you !